Order

What does it mean to place a pre-order?

Bummer! Is your favorite product out of stock? There is still hope! This is where pre-ordering comes into the picture. If you want to make sure you get your hands on an item, you can place an order a…

Team Fitnessguru®
Updated 2 months ago by Team Fitnessguru®

Can I change, add or remove items from my order?

Yes! As long as you have not finalized the order and payment at checkout, you are still able to make changes 😍 We start packing your order immediately after you have placed the order so that you can…

Team Fitnessguru®
Updated 2 months ago by Team Fitnessguru®

How do I cancel my order?

If you place an order with us, but subsequently would like to cancel the order, please contact us as soon as possible. The sooner we know that you want to cancel, the greater the chances are that we…

Team Fitnessguru®
Updated 2 months ago by Team Fitnessguru®

Can I order to another address?

Yes, you can! 🌱 Simply enter your desired delivery address in the field when going through checkout. If you have trouble with this, please do not hesitate to contact us 📩 Tel: +44 20 3318 6442 / E-ma…

Team Fitnessguru®
Updated 2 months ago by Team Fitnessguru®

What is the status of my order?

We strive to keep you as up to date as possible, on the journey of your package 🚚 You will receive an order confirmation with your order number shortly after you have placed the order. As soon as you…

Team Fitnessguru®
Updated 2 months ago by Team Fitnessguru®

Why did I not receive an order confirmation?

Once you have placed your order, you will receive an order confirmation to your email, containing information about your order and delivery 🌱 If you haven’t received an order confirmation after placi…

Team Fitnessguru®
Updated 2 months ago by Team Fitnessguru®

Do you ship to other countries?

Yes, we do. In the top right corner, you can select the language and thus see which countries we currently ship too: Below you can see an overview of the pages for each country: SV = https://www.fitn…

Team Fitnessguru®
Updated 2 months ago by Team Fitnessguru®

How do I figure out which products to pick?

If you need help or guidance about which products are right for you and your goals, our customer service is ready to help you! In addition to this, you can check out our articles based on frequently…

Team Fitnessguru®
Updated 2 months ago by Team Fitnessguru®

I received items that don’t match the ones I ordered, what do I do?

Unfortunately, sometimes we make mistakes, but we are always ready to help you if you have received the wrong items in your package! Please reach out to us by email or contact us by phone 🌱 Tel: +44…

Team Fitnessguru®
Updated 2 months ago by Team Fitnessguru®

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